Customer FAQs

About loan cars

Windrush operate a small fleet of customer loan cars that are designed to give economical and convenient transport to its customers. So, whether your car is with us for one or more days, you will only ever pay for one. Windrush insurance is supplied at no extra charge – the only thing we ask is that you replace any fuel that you use. On the day we will need to see your driving licence plus any other form of identity such as a credit card.

Cancel or amend your booking

If you need to make any changes, please call our booking centre on 01753 670200, select option 1 and then option 2 (Slough) or 01628 682100, select option 1 and then option 2 (Maidenhead) where our advisors will do their best to assist. Alternatively, please email us at slough.workshop@windrush.co.uk or maidenhead.workshop@windrush.co.uk

When amending or cancelling your booking, please let us have your registration number, contact phone number and the date of your booking along with your requirements and leave the rest to us.

Collection and delivery

If you have booked ‘Collection and delivery’ from the home or office we will be aiming to be with you between 8am and 11am. We will return the vehicle at a time that is most convenient to you. Sometimes the traffic can work against us but we will always do our utmost to keep you informed of any possible delays. We will take great care of your Volkswagen and it will be covered by our insurance while it is with us. We always prefer that you remove as many valuable possessions from the car as possible and to ensure that we can access the boot without disturbing your personal items.

Diagnostics bookings – ‘our commitment’

We understand the ‘unknown’ that relates to authorising an initial diagnostics booking and what the outcome might be so we thought it would be useful to detail how we approach diagnostics and also what other benefits are included.

Windrush only operate with its customers’ interests at heart and adhere to the highest levels of integrity in thoroughly diagnosing reported faults. There are occasions when involved diagnostics require further time for investigation but we will never proceed without talking with you first to explain the issues or discuss any extra charge.

Most importantly, if we conclude that the booked fault is covered by Volkswagen warranty or rework related to a previous Windrush repair then the diagnostics charge will be removed.

In addition, we will complete a full Vehicle Health Check that is sent to you by email or text with a link to a supporting video report and, as a Volkswagen Approved Service Centre, we also exclusively complete factory checks and apply any identified recalls and technical updates without extra charge (non-approved centres cannot offer this service).

If you are still considering whether to proceed with a booking, please feel free to contact our booking team on 01753 670200, select option 1 and then option 2 (Slough) or 01628 682100, select option 1 and then option 2 (Maidenhead) where our advisors will do their best to assist. Alternatively, please email us at slough.workshop@windrush.co.uk or maidenhead.workshop@windrush.co.uk

While-u-wait

Booking a ‘while-u-wait’ appointment works very well for our customers who have time on their hands or would like to work in one of our Club lounges with Free WiFi, refreshments and, possibly, enjoy a little SKY TV. We will always estimate the length of your stay but, if we feel its going to take a little longer or additional work is required, we will always keep you updated. Our Maidenhead Service Centre is within a few minutes of the main shopping centre if you want to stretch your legs and our Slough centre benefits from having a showroom full of new Volkswagen cars that you can browse while-u-wait.

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