Windrush Volkswagen customer services and fully answered questions (FAQs), Slough, Maidenhead, Berkshire

Customer FAQs

About loan cars

Windrush operate a small fleet of customer loan cars that are designed to give economical and convenient transport to its customers. So, whether your car is with us for one or more days, you will only ever pay for one. Windrush insurance is supplied at no extra charge – the only thing we ask is that you replace any fuel that you use. On the day we will need to see your driving licence plus any other form of identity such as a credit card.


Booking a ‘while-u-wait’ appointment works very well for our customers who have time on their hands or would like to work in one of our Club lounges with Free WiFi, refreshments and, possibly, enjoy a little SKY TV. We will always estimate the length of your stay but, if we feel its going to take a little longer or additional work is required, we will always keep you updated. Our Maidenhead Service Centre is within a few minutes of the main shopping centre if you want to stretch your legs and our Slough centre benefits from having a showroom full of new Volkswagen cars that you can browse while-u-wait.

Ordered a new Volkswagen? What you need to know

Thank you for buying your new Volkswagen from Windrush. We greatly appreciate your custom and we will do as much as possible to ensure everything is straightforward and enjoyable up to the point of delivery and beyond. We will keep you updated with your Volkswagen's servicing requirements and future opportunities for what will hopefully be your next Volkswagen from Windrush.
Our main priority is to deliver the highest levels of customer service and to make your purchase an enjoyable experience. Once you have taken delivery of your car, Volkswagen will contact you to ensure that we have delivered on our promise. However, if at any point you have any questions or concerns, please email us at and our management team will respond promptly.

We have listed some of the information that you will need ahead of delivery below plus a little about what happens after – we hope that you find it useful.
In the event of a 'no-deal Brexit’, vehicles arriving in the UK may be subject to new import duties/tariffs. It is therefore prudent that we clarify the scenarios that may apply for such an event. Volkswagen have the right to amend the pricing of your new Volkswagen for any added import duties or tariffs that might be applied. In the event of this happening it could apply to any order placed on or after 1st February 2019. The aforementioned scenarios could apply to Retail and Motability sales.
Thank you again for choosing Windrush.>

Payment options

Debit and credit card payments can be accepted to a maximum of £1,000 for deposit purposes only. Please note, transferred funds will need to be received by the preceding Friday for weekend and Monday collections and the day before for weekday collections.

Due to money laundering regulations we can only accept a maximum of £5,000 cash in total. Personal cheques and bankers or building society cheques cannot be taken as part or full payment.

Balance of payments by direct transfer only to:

National Westminster Bank, Milton Keynes
Account: 82218323 for Slough purchases
Account: 82231885 for Maidenhead purchases
Sort Code: 60 14 55 is the same for either branch

Taxing your vehicle

Taxing of your new vehicle will take place at delivery. It is a DVLA requirement to ensure that your new car is registered by you to the address that you require and to ensure that you receive future renewal reminders correctly. Payment on the day can be made with any recognised credit or debit card. A complimentary 5 days’ free cover can be obtained from Volkswagen Insurance by calling 0345 300 6119 and quoting dealer code 349 Slough or 401 Maidenhead. If you hold a road fund licence exemption certificate, please ensure this is given to us.

If you have a part-exchange

If you are part-exchanging your vehicle, we will require the following:

  • Vehicle registration document
  • Current MOT certificate, if applicable
  • All service history and supporting invoices, electronic service history’s should be printed out and handed over on the day.
  • Please bring both sets of keys

We will remind you along the way

Once you have taken delivery of your new Volkswagen from Windrush we will continue to stay in touch to guide you through the ownership experience over the lifetime of your vehicle. We are always here to help you with any questions you may have. Below are some details on how we aim to keep you informed.

In 24 hours…

We will be in touch with you to check that you were extremely satisfied with your experience with Windrush and to answer any initial questions that you may have since you left the showroom.

In 11 months…

Nearly a year has gone past since taking delivery of your car. We will be in touch with you to check that you’re still enjoying it and to answer any questions that may have arisen in the last 11 months. In approximately seven months, there will also be a reminder that we’ll be calling you to do an account review.

In 12-23 months’ time…

Within this period, we’ll be constantly monitoring your agreement and we will contact you regarding your Plan.

You will be invited in for an account review with one of our showroom managers. At this stage we can advise you when you’ll get the best value upgrade on a brand new Volkswagen. That’s because the equity in your car will be at the peak of its value, so you may be surprised what you can get.

Servicing and maintenance

To ensure your car is kept in tip-top condition and, to maintain its value and integrity, we will send you the occasional reminder regarding servicing and maintenance that is due on your vehicle.

Once your car is booked in with us, we also email you useful service booking reminders.

We will also advise you of any issues discovered during a free Visual Health Inspection on your vehicle to make you aware of any faults or urgent maintenance required.


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