Thank you for buying your new Volkswagen from Windrush. We greatly appreciate your custom and we will do as much as possible to ensure everything is straightforward and enjoyable up to the point of delivery and beyond. We will keep you updated with your Volkswagen's servicing requirements and future opportunities for what will hopefully be your next Volkswagen from Windrush.
Our main priority is to deliver the highest levels of customer service and to make your purchase an enjoyable experience. Once you have taken delivery of your car, Volkswagen will contact you to ensure that we have delivered on our promise. However, if at any point you have any questions or concerns, please email us at windrush@windrush.co.uk and our management team will respond promptly.
We have listed some of the information that you will need ahead of delivery below plus a little about what happens after – we hope you find it useful.
Delivery options
We sincerely believe that a better quality of handover experience is available when collecting your new car in person from our showrooms. We can take as long as you wish in a great environment for you to understand your new car and aftersales requirements.
However, if you require home delivery, we can offer delivery Monday to Friday, normally at a time to fit around you between 10am and 4pm. We use professional handover delivery drivers who work under strict driving limitations to ensure a positive delivery experience. We may also use a car transporter subject to availability. All deliveries are subject to additional cost that will be quoted upon request.
Payment options
Debit and credit card payments can be accepted up to a maximum of £1,000 for deposit purposes only. Please note transferred funds will need to be received by the preceding Friday for weekend and Monday collections and the day before for weekday collections. We strongly advise that your transfer is arranged at least two days prior to the agreed delivery date as banks can differ in speed of fully processing.
Personal cheques, bankers,cash or building society cheques cannot be taken as part or full payment.
Balance of payments by direct transfer only to:
National Westminster Bank, Milton Keynes
Account: 82218323 for Slough purchases
Account: 82231885 for Maidenhead purchases
Sort Code: 60 14 55 is the same for either branch
Taxing your vehicle
Taxing of your new vehicle will take place at delivery. It is a DVLA requirement to ensure that your new car is registered by you to the address that you require and to ensure that you receive future renewal reminders correctly. Payment on the day can be made with any recognised credit or debit card. A complimentary 5 days’ free insurance cover can be obtained from Volkswagen Insurance by calling 0345 300 6119 and quoting dealer code 349 Slough or 401 Maidenhead. If you hold a road fund licence exemption certificate, please ensure this is given to us.
If you have a part-exchange
If you are part-exchanging your vehicle, we will require the following:
- Vehicle registration document
- Current MOT certificate (if applicable)
- All service history and supporting invoices. Electronic service histories should be printed out and handed over on the day
- Please bring both sets of keys
Please note that, if you have completed your appraisal and valuation online or by telephone with your customer account manager, this is always subject to a physical onsite confirmation appraisal at Windrush. All values prior to this are subject to confirmation.
We will keep in touch during your ownership
Once you have taken delivery of your new Volkswagen from Windrush we will continue to stay in touch to guide you through the ownership experience over the lifetime of your vehicle. We are always here to help you with any questions you may have. Below are some details on how we aim to keep you informed.
In 24 hours…
We will be in touch with you to check that you were extremely satisfied with your experience with Windrush and to answer any initial questions that you may have since you left the showroom.
In 11 months' time…
Nearly a year has gone past since taking delivery of your car. We will be in touch with you to check that you’re still enjoying it and to answer any questions that may have arisen in the last 11 months. In approximately seven months, there will also be a reminder that we’ll be calling you to do an account review.
In 12-23 months’ time…
Within this period, we’ll be monitoring your agreement and we will contact you regarding your plan.
You will be invited in for an account review with one of our showroom managers. At this stage we can advise you when you’ll get the best value upgrade on a brand new Volkswagen. That’s because the equity in your car will be at the peak of its value, so you may be surprised at what you can get.
Servicing and maintenance
To ensure your car is kept in tip-top condition and, to maintain its value and integrity, we will send you the occasional reminder regarding servicing and maintenance that is due on your vehicle.
Once your car is booked in with us, we email useful service booking reminders.
We will also advise you of any issues discovered during a free Visual Health Inspection of your vehicle to make you aware of any faults or urgent maintenance required.