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The Windrush Service Promise

The Windrush Service PromiseService promise and pricing

We want you to feel confident about the quality of service you'll receive – every time you visit us.

Windrush Volkswagen offer competitive pricing along with a complete package of added value and quality service. However, we know that you have a choice, so should another Service Centre offer better pricing, we will price match any like-for-like written quotation (using Volkswagen Genuine parts) within a five mile radius of any Windrush service centre. We will also deliver the following:

15 Service Promises:

(Rollover each Service Promise for further details)

  • We only use genuine Volkswagen parts

  • We only use genuine Volkswagen parts We only use genuine parts to maintain your vehicle's integrity. Let's put it this way… Volkswagen's reputation for reliability did not come from cutting corners and compromising on quality! How else could we have gained such a consistent record of success in motoring? It's fair to say we're irreplaceable.
  • We only use fully synthetic high grade Mobil oil

  • We only use fully synthetic high grade Mobil oil We use the recommended, fully synthetic Mobil oil to make sure your engine runs with optimum performance. Oil is the life-blood of your engine so it's important that a quality lubricant is used.
  • We’ll fit exterior bulbs and wiper blades free

  • We’ll fit exterior bulbs and wiper blades free We promise to fit wiper blades and exterior bulbs bought from us free of charge. We’ll replace all exterior bulbs, including sidelights, headlights, brakelights, foglights and reverse and indicator bulbs. If you need interior, Xenon or LED lights replacing, just ask and we’ll provide a competitive quote for fitting those, too.
  • We'll match any like-for-like quote within 5 miles

  • We'll match any like-for-like quote within 5 miles We promise to match any like-for-like written quote for service, maintenance and repair using Volkswagen Genuine Parts ® from any garage within 5 miles. It's that simple.
  • An official Volkswagen stamp in your service book

  • An official Volkswagen stamp in your service book When you come to us you'll be getting something you can't get anywhere else: the official Volkswagen stamp in your service book, ensuring your car maintains its value and integrity.
  • A range of convenience services to suit your needs

  • A range of convenience services to suit your needs We promise to help you get on with your life. You can take a courtesy car; we can pick up and drop your car back to you or even give you a lift into work, home or town. Just tell us which you’d prefer and we’ll sort it out.
  • We offer free visual health checks

  • We offer free visual health checks We promise to give your car a 34 point check of the basics, absolutely free and with no obligation. Call and ask us to book you in for an Express Visual Check (EVC) and we’ll arrange it all for you.
  • Free car wash and vacuum

  • Free car wash and vacuum We promise that every time you come to us for any job that takes over an hour in our workshop, we’ll wash and vacuum your car for free; if the job takes less than an hour but you’d still like it cleaned, just let us know and we’ll do that for free too.
  • We offer ‘real’ value for money

  • We offer ‘real’ value for money We promise to offer you the right service at the right time; charging Volkswagen set times for all work and offering a 2-year parts and labour warranty on parts fitted after the manufacturer’s warranty has expired.
    *excludes wear and tear items
  • Free road test with a technician if required

  • Free road test with a technician if required We promise that if you want to demonstrate your concern face-to-face with one of our technicians, you can. Just ask and we’ll arrange for one to be available for you: because sometimes it’s easier to show than tell.
  • We offer service plans

  • We offer service plans We promise to offer a convenient payment plan to cover your servicing. Our ‘Retailer’ Service plans are tailored to your vehicle and packed with extra benefits.
  • Free Volkswagen up! loan cars with free insurance

  • Free Volkswagen up! loan cars with free insurance When your car is booked in with us, we can provide you with a free Volkswagen up! loan car with free insurance so that you have a hassle-free experience while your car is with us.
  • Free factory recall checks and associated repairs

  • Free factory recall checks and associated repairs We will check that there are no outstanding factory recall items on your car ensuring its safety and integrity.
  • Free refreshments and hospitality with WiFi and SKY TV

  • Free refreshments and hospitality with WiFi and SKY TV You can wait in an air-conditioned club class environment with free coffee and refreshments, WiFi and SKY TV as well as CBeebies and games for the children. Look out over our comprehensively-equipped workshops from a viewing window or ask to be shown around.
  • No one knows your Volkswagen better than we do

  • No one knows your Volkswagen better than we do We promise that our Volkswagen experts receive the latest Volkswagen training and have instant access to Volkswagen tooling and Volkswagen technology. Because we love your car as much as you do.

Please contact us to see just how competitive we are or go to the service booking form and send us the details of the price you would like us to match.


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